Thulium Operator Services – Choose a virtual phone system
Manage customer communication from one place!
A call center system that brings together phone, SMS, and customer support in one place
Thulium Operator Services offer modern VoIP telephony, perfectly tailored to your business needs.
Whether you run a helpline, send SMS campaigns, or need multiple numbers from different countries – you can configure everything in just a few minutes in one intuitive system.
Over 1800 companies already trust us – join them and gain full control over your communication!
Multichannel Communication
manage calls and messages from various channels
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One Number
for All (calls & SMS)
use the same mobile number for both calls and SMS
Two-Way
SMS messages
send and receive text messages in a single platform
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Convenient Payments
link your card and use the prepaid system with easy top-ups
How do Operator Services work in a contact center system?
Thulium’s operator services deliver modern VoIP solutions for your business. Manage calls, numbers, and messages - all in one simple, intuitive system.
International Phone Numbers
Enter new markets and grow your business abroad.
With Thulium, you can easily add international numbers in over 70 countries and serve your customers remotely with minimal cost.
One Number for Calls and SMS
By using a mobile number in Thulium, you can both make and receive calls and SMS messages.
All communication is centralized in one place. You can also set up message rules, auto-replies, and choose how your number is displayed.
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Launch your helpline in just a few steps!
In Thulium, you can add a phone number in just a few minutes and immediately start making calls. Our SIP Trunk account is pre-configured for your needs.
Just choose the number type (landline, mobile, or international) and adjust your helpline settings including call routing, automation, and queues.
Choose your preferred billing option
At Thulium, we offer two flexible billing models: Pay As You Go and Unlimited. You decide which option best fits your team and business style.
Pay As You Go
You pay only for actual call usage, you get full control over your costs
Unlimited
You pay a fixed fee per license and use a bundle of minutes included in the package
Usługi operatorskie Thulium - najczęstsze pytania
What’s included in Thulium’s operator service?
Thulium’s operator service allows you to create your own helpline with configurable announcements, call queues, automation, and the ability to run mass SMS campaigns.
In addition, the Thulium system provides advanced reporting tools, CRM features, full communication history, a wide range of integrations, and access to AI-powered solutions.
What are the technical requirements?
We operate in the cloud, so no specialized equipment is needed. All you need is:
- Internet access – a stable connection ensures smooth performance.
- Compatible devices – a computer, tablet, or smartphone; optionally SIP phones or a softphone.
- Basic IT setup – integration with your existing infrastructure is simple and intuitive.
How long does implementation take?
System implementation is quick and efficient. The standard process includes:
- Registration and setup – usually takes from a few minutes to 48 hours, depending on whether you’re already a Thulium client.
- Expert support – our specialists assist at every stage, tailoring the solution to your specific needs.
- For more complex implementations, the timeline can be adjusted based on individual requirements.
Can I scale the system later?
Absolutely! Our solution is designed with scalability in mind. You can:
- Add more licenses – the system grows with your business.
- Expand functionalities – integrate new tools (e.g. CRM, reporting) without changing your infrastructure.
- Adjust configurations – flexible settings let you modify the system as your needs evolve.
What support do you offer after implementation?
Our support means comprehensive care both during and after implementation:
- Technical assistance – a dedicated support team is available via phone, email, and online chat.
- System updates – regular updates ensure security and access to the latest features.
- Consultations and training – we help you get the most out of the system and offer training for your team.
We’re committed to making your experience with our contact center smooth and satisfying at every stage of your journey.