System call centre - customer service hotline
Receive 100% of calls and manage customer service from your browser.
%20(1).jpg)
Contact centre software - everyone will be able to reach you!
Thulium is a comprehensive contact centre system with a virtual telephone exchange (VoIP), dynamic IVR, intelligent call queuing, and customer identification with complete contact history - all in one intuitive customer service software.
How does the Thulium Helpline work?
Take control of the helpline from the moment the customer contacts your customer service, through call analysis and call reports.
System IVR Thulium - guide the customer according to their needs
Create an IVR tree without IT assistance. The customer, after hearing the message, selects a tone number for the appropriate department, and the system automatically transfers the call. The advanced rules of the Thulium IVR system allow, among other things, calls outside of working hours for selected customers, PIN authorisation, and reading information from the customer card, such as order status.
%20(1).jpg)
Thanks to Thulium, our helpline has become a flexible and modern tool - we can manage the IVR ourselves and quickly adapt the service to meet customer needs.
Monika Adamczyk, Contact Center Manager at Kärcher
Customer identification in CRM
The system automatically recognises the client in the CRM. The consultant can see the complete contact history - calls, emails, chats, which allows for immediate personalisation of service.
%20(1).jpg)
Incoming traffic management
Thanks to the Thulium helpline, you can be assured that customers will always reach the right person. Advanced algorithms automatically redirect calls, and consultants use a user-friendly interface, focusing on building relationships with clients.
%20(1).jpg)
Professional helpline for businesses
Callbacks - you won't lose any clients
Automated reminders and callbacks to customers who could not get through ensure that your contact centre system is always vigilant in maintaining customer retention.
Queueing calls on the helpline
The client asks how long they will have to wait, which affects the lack of disconnections, even when consultants are busy. During the wait, you can convey important information.
Future hotline with Thulium AI Voice Analytics
Thulium AI Voice Analytics is an advanced tool designed for companies that prioritise the highest quality of call centres, complete control over customer service, and the implementation of best practices. AI Voice Analytics transforms voice interactions into a strategic asset!
Learn more about Thulium AI >>>
%20(1).jpg)
14 days free trial
Thulium has enabled us to build a helpline that guarantees 100% call answerability. As a result, our clients always receive prompt assistance, and the call centre operates efficiently and without interruptions.
Adrian Goliasz, Customer Service Office Manager at Tantis
Evaluation and recording of conversations in call centre software
Evaluate the performance of call centre agents by recording conversations. Gather materials for training, quality control, and team motivation.
%20(1).jpg)
Thulium is a telecommunications service provider
With Thulium's operator services, you can set up a helpline in just a few minutes - without complicated configurations or additional providers. Our VoIP telephony is fully integrated with the call centre system, ensuring that all calls, SMS messages, and customer data are consolidated in one place.
Learn more >>>
A contact phone number for your company
The client does not want to think about which phone number to call when contacting your company. A single VoIP operator number, which multiple clients can call simultaneously, greatly simplifies communication. By having one phone number, you have greater control over call handling, as you will see the statistics of incoming and outgoing traffic in clear reports.
%20(1).jpg)
Efficient work of call centre agents
Thulium Helpline is a way to enhance the efficiency of your Customer Service Office. Calls are always directed to the appropriate consultants, ensuring that work is evenly distributed and the team operates more effectively. When one consultant is busy, the call will be routed to another. Thulium reduces the risk of losing customers!
%20(1).jpg)
FAQ - frequently asked questions about the call centre system
What distinguishes the Thulium call centre system from a regular telephone exchange?
Thulium is more than telephony – it’s a complete customer service software. In addition to phone calls, the system integrates CRM, chat, email, and social media, providing a full customer interaction history in one place.
Do I need to buy additional equipment to use Thulium?
No – all you need is a computer with internet access and a headset. The system runs in a browser, and calls are made using VoIP technology.
Does Thulium work with my current CRM?
Yes - the system has integrations with popular CRMs and can be tailored to your environment. This way, the consultant sees the customer’s data immediately upon answering the call.
How does IVR work in Thulium?
You can create an IVR menu yourself (without a developer). By selecting the appropriate option via touch-tone, the customer is directed straight to the right department or consultant.
Are the conversations being recorded?
Yes - all calls can be recorded and then used for training, quality control, and team performance analysis.
How does calling back customers who couldn't get through work?
The system automatically logs missed calls and reminds consultants to call back, ensuring you don’t lose any customers.
Can I use one phone number for the entire company?
Yes. Thulium allows handling multiple incoming calls simultaneously on one VoIP number. This is convenient for both customers and consultants.
What is Thulium AI Voice Analytics?
It is a module based on artificial intelligence that analyzes calls, recognizes customer emotions, transcribes content, and creates summaries. This provides actionable data to improve service quality.
Can I monitor the agents' work in real time?
Yes - managers have access to a dashboard with reports, statistics, and the ability to listen to calls. This allows for quick responses and team performance optimization.
How quickly can I launch Thulium in my company?
Deployment usually takes from 1 to a few days, depending on your needs and the level of integration with other systems.