Product

The Thulium call center system is a comprehensive suite of features for managing incoming calls by a team of consultants. It includes a built-in VoIP virtual telephone exchange, dynamic editable IVR, queues with a callback function, and customer identification with a contact history. These features will allow you to organize customer service in your office into a logically structured process.

Using simple email programs means managing emails in private mailboxes. They do not provide control over the content of service, do not ensure communication history, nor do they offer the possibility of leveraging team collaboration potential. The solution to these issues is the Thulium Ticketing System, which organizes and streamlines email management in companies.

The Thulium call center system includes advanced chat features, such as customer identification, message templates, and sneak peek. Moreover, if no consultants are available, the chat will convert into a contact form handled like an email message.

A quick response on social media is invaluable—it allows for rapid responses to customer inquiries and often contributes to closing sales. With the Thulium call center system, you can quickly reply to any question sent via Facebook Messenger. Messages will be directly routed to the system and the consultants.

Click2Contact is a widget for your website that subtly encourages customers to click and choose from one of three contact options: chat, email, and callback requests. Customers can select the channel that suits their preferences, and you can manage them effortlessly in one system. This setup will help increase sales, improve the quality of customer interactions, and resolve urgent matters more quickly.

Automate customer service and provide quick responses to your customers' inquiries. Create a chatbot that will be helpful at every stage of the marketing and sales journey. Engage visitors on your website and assist your customers.

CRM is the central hub of any system, and it's no different with ours. Our CRM program stores data about your clients, enabling customer identification and allowing consultants to view their profiles.

Analyzing recorded conversations will allow you to assess employee competencies and determine directions for their education. These are key features of telesales. Of course, you'll find many advanced functions directly in the system!

Connect Thulium with external tools you use daily. Through integrations with systems like BaseLinker, Allegro, IdoSell, Magento, LiveSpace, Pipedrive, and Tpay, you can automate your operations and create a stable work ecosystem.