Blog

Anyone in customer service knows that support doesn't stop at 4 PM, and it certainly doesn't just happen at a desk. Customers email, follow up after hours, and call volumes can spike out of nowhere. That’s why Thulium steps up to the challenge with its dedicated mobile app!

What is a ticketing system and why does your company need one? From automated ticket assignment and e-commerce integrations to advanced reporting. Turn an overflowing inbox into an organized customer service command center.

Discover SALESmanago's integration with Thulium, which combines data from marketing and customer service activities. Create consistent experiences, increase loyalty, and grow your business based on data. See how this combination works in practice.

It seems that handling calls is straightforward. The customer calls, you answer, and if possible, you resolve their issue in the first interaction. However, it’s not always that simple. Calls can be disconnected, wait times may be too long, or customers might not even get through, leaving you unaware that you’ve just lost a sales opportunity.

Artificial intelligence evokes strong emotions and plays an increasingly important role in today's world. Is its implementation already a necessity for customer service and e-commerce? Discover the benefits of using it in customer support.

Managing customer service calls is a challenge, which is why a virtual phone system is an essential tool for your business. Optimize costs, increase efficiency, and improve customer service quality with Thulium.

Managing telephone customer service is not an easy task, which is why investing in tools that can significantly improve this process is always a very good idea. The right telecommunication system is essential for the smooth functioning of not only the customer service or call center department but the entire company.